Returns & Exchanges
Due to the perishable nature of our artisanal licorice, we are unable to accept returns or exchanges for food items once they have shipped. However, if your order is damaged or incorrect, our customer care team is dedicated to making it right through a refund or replacement.
Inspect Your Package
Upon arrival, please carefully inspect your licorice shipment for any signs of damage or discrepancies in the items received.
Contact Customer Support
If there is an issue with your order, email our support team within 7 days of delivery with your order number and a brief description of the problem.
Provide Documentation
To help us process your claim quickly, please attach clear photos of the damaged packaging or incorrect products to your support email.
Resolution Process
Our team will review your request within 48 hours and, if approved, will initiate a full refund to your original payment method or ship out a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing